Price guarantee - 14 days
Free returns
All prices are incl. VAT & Custom
Free shipping over £50
The following terms apply to you when shopping at Dormy Golf in Sweden.
Our payment partner is Klarna AB. They continuously update their services and terms. To find out about current services and terms, please contact Klarna's customer service or visit their website. You can find Klarna's terms here.
In cooperation with Klarna, we offer invoice payment, instalment payment, credit card payment, and direct payment. Below you can read about what applies to each payment method.
When you pay via Klarna invoice, you shop safely and easily. You never need to provide your card details and always pay after receiving your order. Payment against Klarna invoice with 30 days payment time from the invoice date, which is when your products leave our warehouse (immediately in store or when we send your order from our warehouse for online orders). No invoice fee is added. The invoice is sent to you by email when the order is dispatched from our warehouse. A reminder fee of 60 SEK is added for non-payment. When you choose an invoice, Klarna takes over the right to be paid, and your payment of the invoice goes to Klarna.
With Klarna's Pay Direct, you can make a payment from your bank account. If you have previously registered your bank account for direct payment with Klarna (with a direct debit agreement), either via Klarna's customer portal or in connection with a purchase, it is sufficient to approve the payment with Mobile BankID. If you have not yet registered for direct payment, you can do so with a few simple steps and confirm with Mobile BankID. We never share your bank details with anyone except your bank.
This is the payment method for those who want to spread their payment over a shorter period. In addition to always receiving your goods before paying, you collect all your purchases in one account. This applies even if you have shopped in several different stores via Klarna Account. This means a single invoice, regardless of the number of purchases.
Secure card payment with VISA and Mastercard/Eurocard as well as American Express. No card fees are added. No card details are stored with us; they are saved with our partner Klarna. Card payments handled by Klarna are PCI-DSS certified and guarantee fast and secure payment.
In our digital checkout on the website, you can choose whether you want to pay your order directly with Swish. For those who have the Klarna app, you can also choose to pay your invoice directly via Swish there.
In our stores, we offer corporate purchases via SVEA Ekonomi. There you, as a company, can make an invoice purchase against your chosen company. This only applies in our physical stores.
When you have completed your purchase, an order confirmation is sent to your email. If you do not receive an order confirmation on the same day as you placed your order, please contact us, as it may mean that you have entered the wrong email address. When your goods are packed, a delivery confirmation is sent via email. In your delivery confirmation, you will receive a tracking link where you can follow your delivery. In your delivery confirmation email, there is a link to your receipt/warranty certificate, which you can also find under receipts on your Dormy Club page. You will be notified when your order arrives with the chosen shipping option.
A customer number is obtained at the first purchase occasion. Your provided information (personal number, name, address, phone, etc.) is stored in Dormy Golf's customer register. The information is protected according to the General Data Protection Regulation (GDPR) and is never disclosed to third parties. Your information is used only by Dormy Golf to facilitate our customer contact.
In situations where life can become stressful, it is possible that you may miss collecting your order or responding to the transport company. We fully understand this – such things can happen. If delivery of your order could not be completed despite repeated attempts, or if the order has not been collected after several reminders have been sent, the order will be returned to us. In these cases, we will refund your purchase, but we reserve the right to charge you the cost of return shipping, which amounts to 69 SEK.
We follow the Consumer Agency's rules for e-commerce and returns. You must be over 18 years old to shop with us. All prices include VAT. We reserve the right for out-of-stock items and for any price and correction errors. For technical reasons, the colours on the website may slightly differ from reality.
Within Sweden, we ship free of charge to service points and parcel boxes if you order goods for more than 1000 SEK. The shipping fee is 99 SEK for orders under 1000 SEK.
Mypack Collect means that you collect the package at the service point you selected at checkout. SMS notification is sent as soon as the package is ready for collection. If you have not provided a correct mobile number when ordering, you will receive a paper notification in the mailbox a few days later. Valid identification must be shown upon collection. If the package is collected by an agent, both your and the agent's valid identification must be shown.
Delivery time is usually 2-3 working days within Sweden and 4-7 working days in the rest of the Nordics. If the item you ordered is a special order item, the delivery time is approximately 14 days.
With home delivery, you get the package delivered directly to your door. Home delivery is an additional service we offer at a shipping cost of 99 SEK. Currently free shipping on orders over 1000 SEK.
You will be notified via SMS as soon as your package is ready for delivery, and you can then choose the day and time for delivery according to what applies to the area you live in. Delivery is booked by replying to the SMS and stating which option suits you best. Delivery takes place within a time-limited delivery window of 2–3 hours. Delivery time 2-3 working days.
Delivery with courier to your home on weekday evenings between 5 pm and 10 pm. With Budbee, you can track your delivery in real-time on the map and get a more precise delivery time. In the SMS from Budbee, you have the option to change the day for your delivery and adjust the delivery to suit you. The default is for the package to be left outside your door, and you are responsible from the moment the driver leaves the delivery. However, in the SMS from Budbee, you can change the default to have the driver ring the doorbell and hand over the package to you. If you do not answer the call, the package will be left outside your door.
Delivery time 1-2 working days. Shipping cost of 99 SEK. Currently free shipping on orders over 1000 SEK.
If the delivered item is incorrect or damaged, you can make a complaint. If you are unable to visit any of our stores, please email your case to [email protected] first. Our customer service will then get back to you for further action in the matter. The receipt you access via the link in your delivery confirmation email or via Dormy Club is your warranty certificate. The warranty does not cover transport costs. In the event of a dispute, we follow the decisions of the National Board for Consumer Disputes.
As a consumer, you have the legal right to cancel your purchase within a period of 14 days from the date you received the item. You have the right to open the packaging and check that the product works at no cost. However, as a consumer, you are responsible for any depreciation of the products, including the original packaging, due to handling beyond what is required to determine the nature, characteristics, and function of the product. To apply the right of withdrawal, please fill in our digital form, which you can find here, or the Consumer Agency's withdrawal form, which you can find here. Once you have notified us that you wish to exercise the right of withdrawal, you have 14 days to return the item.
You have full return rights within 14 days from the date you received the item. You can choose to exchange for another item or get your money back. You can choose whether you wish to return your item in-store or send your product back. Items purchased in our outlet in Ängelholm can only be returned in Ängelholm. If you wish to send your return, please register your case digitally at dormy.se/returer first. The return shipping costs 69 SEK, and that amount is deducted from the item value when we refund you. An item that is returned must be unused, scent-free, and packaged in the original packaging. Therefore, we ask you to refrain from using any scents when trying on your ordered garments, as it may cause health issues. Labels must remain on clothing items. The shipment must be well-packaged, and remember that you, as the customer, are responsible for the return, so please save the drop-off receipt from the postal agent. It is not allowed to place a shipping label directly on the original box, such as shoes, as it will be damaged, and we cannot approve the return.
The 30-day guarantee applies once per customer per year. This means that if you are not satisfied with your purchased golf set, you have the opportunity to return it and be offered a new golf set where any price difference is adjusted between the customer and Dormy. You also have the option to return your golf set and get your money back instead of the previous option. If you make changes to your golf set from the specification at the time of purchase, the 30-day guarantee ceases to apply. Changes mean, for example, grip or shaft change, change of lie angle, or shaft cutting.
Purchases of gift cards via Dormy.com are sent digitally to the specified email address provided at the time of purchase. When purchasing in a physical store, the options are to receive it digitally at a chosen email address or in physical form. Purchases of gift cards are not covered by the right of withdrawal or exchange rights.
Return of Online Orders
Sometimes things do not go as planned, and you can, of course, return the item to us. You then use the return slip that you received with your package. The return shipping costs 69 SEK, and that amount is deducted from the item value when we refund you. The shipment must be well-packaged, and remember that you, as the customer, are responsible for the return, so please save the drop-off receipt from the postal agent.
If your package was delivered with Budbee, you order a pickup of the return from Budbee. This is done via an SMS they send out the day after delivery.
In that case, place a new order directly on the site and return the old one, so you avoid lead times in the process. We also offer free shipping on a new order within seven days from when the return has been registered on our return page.
If you have any questions, you are always welcome to contact our customer service at 019-20 95 00 or [email protected].
As soon as your return has reached us and we have processed it, Klarna is contacted for a credit of the relevant amount. If you have chosen Klarna invoice as payment, you will receive a refund to the same account from which you paid your invoice. If you have not yet paid your invoice or paused it, you will receive a new updated invoice emailed to you once we have processed the return. You, as the customer, are always responsible for paying the invoice by the due date. Otherwise, Klarna will charge you a reminder fee.
As soon as your return has reached us and we have processed it, Klarna is contacted for a credit of the relevant amount. If you paid your order by card or bank transfer, the money will be refunded to the same account within a few days. You will receive an email from us as soon as our returns department has processed your return.
If the delivered item is incorrect or damaged, you can make a complaint. If you are unable to visit any of our stores, please email us at [email protected] first. Our customer service will then get back to you for further action in the matter. The receipt you access via the link in your delivery confirmation email or via My Dormy is your warranty certificate. The warranty does not cover transport costs. In the event of a dispute, we follow the decisions of the National Board for Consumer Disputes.
Dormy Golf, Returns
Salamandervägen 29
702 36 Örebro
Dormy Golf & Fashion Aktiebolag
Org.nr 556486-7637
Salamandervägen 29
702 36 Örebro